Randy Pitchford has taken an assertive stance regarding the PC performance issues of Borderlands 4, engaging directly with fans’ grievances on social media platforms.
After his perplexing remarks about why the console edition of Borderlands 4 doesn’t include a field of view (FOV) slider, and his assertion that it would have been unfeasible to crash the game’s servers merely by the volume of players at launch, Pitchford, the vocal CEO of Gearbox, dedicated part of his weekend to tackle the criticisms surrounding the PC performance of Borderlands 4. On various social media platforms, he challenged detractors to “code your own engine and show us how it’s done, please,” and described Borderlands 4 as “a premium game made for premium gamers.” He also encouraged gamers to overcome their baseless skepticism of video game graphics technologies like DLSS and to utilize them if they’re available.
Pitchford’s overarching message is that PC gamers need to temper their expectations about Borderlands 4’s performance based on their individual hardware setups.
“Every PC gamer must come to terms with the fact that their hardware capabilities and the software’s demands are intrinsically linked,” he stated, initiating a discussion aimed squarely at addressing the performance complaints that have dominated early discussions about Borderlands 4.
“We have crafted an expansive, entertaining, and colossal looter-shooter campaign. The game is highly optimized — meaning the software performs as intended without unnecessary resource expenditure on inefficient processes.”
He continued to assert that PC gamers possess the tools necessary to fine-tune settings between FPS, resolution, and rendering options according to their preferences. “If you’re dissatisfied with your current balance among these variables, please adjust them using the tools at your disposal,” he advised.
While acknowledging everyone’s right to their opinion, Pitchford emphasized that it was correct for Gearbox to aim for the game’s default settings to achieve 30fps on minimum specs and 60fps on recommended specs.
“Some may prefer higher fps, more features, or better resolution. We’ve provided numerous tools to help you find the right balance,” he added.
Pitchford also advised players to make use of DLSS (Deep Learning Super Sampling), Nvidia’s AI-enabled image enhancement and rendering technology for GeForce RTX GPUs, dismissing concerns about input lag. “Use DLSS. It’s effective,” he noted. “The game is designed to leverage this technology. This isn’t a competitive FPS. From my demonstrations and tests, I believe that humans cannot detect any input lag in a blind test.”
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Pitchford acknowledged that while everyone is entitled to their beliefs, the intense emotions and misinformation on the internet can distort perceptions. “If you’re overly concerned that DLSS detracts from your gaming experience based on something you’ve read online, I’m sorry. I hope you would instead utilize the technology designed to enhance your experience.”
He also pointed out that Gearbox is continuously working to improve Borderlands 4 and its PC performance, mentioning a recent update, although details of its effects are unclear. Additionally, Pitchford shared that customer service reports for Borderlands 4 represent roughly 1% of installations, with only 0.04% related to PC performance, highlighting that these figures are significantly lower than what some might expect from reading certain online discussions.
Earlier during the weekend, Pitchford suggested that gamers who are adamant about playing in 4K might want to consider 1440p instead, especially if using older hardware. “I play at 1440p with high settings and am very satisfied with the balance— the game looks fantastic at 1440p,” he tweeted.
In response to one person who criticized Gearbox for not building the game for more common hardware, Pitchford retorted, “Borderlands 4 is a premium game for premium gamers,” emphasizing that the game is designed for modern hardware and not suited for outdated systems. He sarcastically encouraged those who think they can do better to “code your own engine and show us how it’s done.”
The launch of Borderlands 4 saw over 300,000 concurrent players on Steam, a record for the series. Despite this success, Steam reviews have been mixed, primarily due to PC performance issues. In response, Gearbox posted a guide on Steam on optimizing Nvidia settings for better performance.
Lastly, Gearbox has advised players that changing graphics settings will require some time for shaders to recompile and that players should continue gaming for at least 15 minutes to accurately assess any performance changes.
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